Overview

Do you want to create a better work culture for your team or company? This course will help you foster good working relationships within your team using communication, interpersonal, and leadership skills.

In this course, you will learn how to establish and manage good working relationships as a frontline manager. To this end, you will learn how to use your organisation's standards and ethics practices in order to analyse, collect, and relay information with efficiency and harmony.

What You Will Learn This highly practical course consists of a range of engaging activities that will introduce you to techniques and practices of developing fruitful and positive relationships within your workplace. You will work with realistic business scenarios, meaning you can apply your learning in real-world working environments throughout the course. Target Skills

Collect, analyse and communicate information and ideas
Develop trust and confidence as a leader
Develop and maintain networks and relationships
Manage difficulties into positive outcomes

Syllabus

Week 1: What is an operational planning?

In Week 1, we will delve into what an operational plan is and how it relates to your business and strategic planning. We will explore the key considerations of effective planning.

Week 2: Implementing an operational plan

In Week 2, we will dig deeper into the process of implementing an operational plan, including understanding the role of a manager, resourcing, applying policies and procedures, identifying key performance indicators and managing risks and contingency planning. You will also develop skills in writing a winning proposal!

Week 3: Recruitment, selection and successful induction of new team members

Successful managers know that effective operations depend on a team's effectiveness: their skills, experience and personalities. In Week 3, we will explore the process of planning human resources, including recruitment, selection and successful induction of new team members.

Week 4: Implementing procurement strategy

In Week 4, we will delve into smart procurement strategies for successful business operations. You will learn to identify specific resource requirements, identify and evaluate suppliers, use competitive tendering, receive and evaluate tenders and place orders.

Week 5: Staying on track by monitoring progress and performance

Forming and maintaining a motivated team takes time and effort. The process of monitoring progress and performance will help you, together with your team, reflect on current processes and make improvements, to manage people performance effectively and to provide feedback. You will also learn to manage costs through financial controls.

Week 6: Facilitating team performance and productivity

Have you ever wondered how to form and maintain a high performing, coherent, happy and motivated team? In Week 6, we will explore techniques and methods of improving individual and team performance, including coaching, mentoring, counselling and providing opportunities for learning and personal and professional development.

Week 7: The finish line!

In this very last week, you will have a great opportunity to complete your Major Tasks you've been working on throughout the course. You can double-check your answers and documents and make sure you've included everything required and what you think is relevant to the course. You can still make changes if needed.

In Week 7, you will finish the course, celebrate your achievements and perhaps get ready for your next Learn.com.au course :). You can also ask for feedback or peer review (we strongly recommend it).