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Coursera

Building High-Performance Teams in Hospitality

via Coursera

Overview

This course is perfect for individuals in the hospitality industry. It will explore the key concepts in team formation and development and what it takes to build and sustain high performing teams. You will learn to identify the skills and behaviours required for effective team working, including virtual teams. You will also identify the primary barriers to team cohesion and effectiveness and explore strategies to overcome them. By the end of this course, you will develop your personal team role preferences and reflect on how you can leverage your strengths to contribute more effectively within teams.

Syllabus

  • Teamwork Foundations
    • This module will explore the key concepts in teamwork foundations and development and what it takes to build and sustain high performing teams. You will learn to identify the skills and behaviours required for effective team working, including virtual teams.
  • Team Roles and Troublehshooting
    • In this module you will be able to identify the primary barriers to team cohesion and effectiveness and explore strategies to overcome them. By the end of this module you will develop your personal team role preferences and reflect on how you can leverage your strengths to contribute more effectively within teams.

Taught by

Dubai College of Tourism

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