Winning Trust - The Delicate Balance Between Technology and Human Emotion

Explore the delicate balance between technology and human emotion in winning customer loyalty and trust during this 20-minute conference talk by SurveyMonkey CEO Zander Lurie at Web Summit. Discover insights from SurveyMonkey's research and other studies to understand what it takes to earn and maintain trust in today's challenging business landscape. Learn strategies for effectively combining technological advancements with emotional intelligence to build lasting customer relationships and brand loyalty.