Transform Customer Experiences with AI-Assisted Voice, Video, and Chat

Discover how to revolutionize customer interactions using Azure's AI-powered solutions in this 26-minute Microsoft Ignite 2023 session. Learn to elevate and automate communications through AI-assisted voice, video, and chat channels. Explore techniques for building faster, human-centric responses using BOTs for text-based interactions and integrated voice channels. Gain insights on providing seamless escalation paths for teams with contextual information, enabling rapid and effective responses to customer needs. Join speakers Milan Kaur and Shawn Henry as they demonstrate how to move beyond traditional one-size-fits-all solutions and create personalized, efficient customer experiences using Azure's advanced AI capabilities.