Transcribed Audios Automatic Checklist Using Generative AI - Databricks Talk

Discover how Brasilprev leverages generative AI to revolutionize their Customer Relationship Center's quality assurance process in this 13-minute conference talk. Learn about the implementation of an automatic checklist system that processes 3000 daily audio interactions between consultants and clients. Explore the Azure Databricks pipelines created for audio collection, transcription, and integration with customer databases. Understand the use of MLflow Gateway and Vector Search for filtering relevant sentences, and how Azure OpenAI's GPT-4 summarizes and validates the data. See how this innovative approach pinpoints exact moments of crucial customer information, significantly reducing manual audio review time. Gain insights into how transcribed and AI-summarized audios enhance both the quality assessment process and overall customer experience at Brasilprev.