The Path to Zero Screens - Designing for User Disengagement in Hospitality

Learn about the innovative concept of "User Disengagement" in this 35-minute conference talk from Hatch Conference, where explore a future vision of hospitality without screens. Discover how true hospitality can thrive through human-to-human interactions and minimal technological interference. Follow the journey through the development of solutions that prioritize guest service while reducing unnecessary screen interactions. Gain insights into practical implementations including PMS integration, design systems, kiosk redesigns, and business planning strategies. Understand the Sen Triad methodology, Golden Task principles, and how these concepts contribute to making every moment better in the hospitality industry. Examine real-world results through NPS metrics and learn how this transformative approach is reshaping the future of hotel guest experiences.