Writing Better Technical Documentation - Why It Matters and How to Do It

Discover a structured approach to writing effective technical documentation in this 15-minute conference talk from PlatformCon 2023. Learn why investing time in creating high-quality technical docs serves your best interests and impacts employees and organizations positively. Explore a step-by-step process for crafting valuable documentation, including understanding your audience, building a skeleton table of contents, and populating content efficiently. Gain insights on writing in a simple yet comprehensible manner, incorporating colleague feedback, and extending documentation beyond knowledge bases. Walk away with key takeaways on what to include in technical documentation, its importance in reducing support volume, and how to approach document creation without being a professional technical writer.