Hard Choices and Tight Timelines: Skip-level Tradeoff Decisions During Incidents - SREcon24 Americas

Explore the critical role of management in making tradeoff decisions during software service outages in this 49-minute conference talk from SREcon24 Americas. Delve into the research findings of Dr. Laura Maguire and Courtney Nash as they examine the types of decisions senior leaders face, patterns of involvement, and effective coordination strategies with incident response teams. Gain valuable insights into how organizations can enhance their capacity to handle unexpected events by understanding the decision-making processes at different levels. Learn about the spectrum of tradeoffs, from minor rollbacks to significant reliability threats, and discover how this knowledge can be applied to improve incident management practices.