Giving Away Your Secrets - Opening Metrics Up to Users

Explore methods for providing users and customers with direct visibility into performance metrics in this 38-minute conference talk from SREcon23 Asia/Pacific. Learn how to empower users to detect and solve problems independently, increasing satisfaction and reducing support load. Discover different approaches for sharing metrics with internal and external customers, and understand which methods are most effective in various real-world scenarios. Gain insights into common challenges and pitfalls associated with opening up metrics to users. Presented by Alexander Ananiadis from Bloomberg, this talk is particularly relevant for platform hosts, managed service providers, and internal platform teams looking to improve their monitoring and support strategies.