Not All Minutes Are Equal - The Secret Behind SLO Adoption Failure

Discover the key to successful SLO adoption in this 29-minute conference talk from SREcon23 Americas. Explore the often-misunderstood world of Service Level Objectives (SLOs) with Michael Goins and Troy Koss from Capital One. Uncover the disconnect between marketing and actual SLO calculations, and learn to differentiate between time-based and event-based measurements. Analyze a real-world high-severity incident to compare these methods effectively. Gain insights into crucial signals provided by SLOs and error budgets, including slow burn, error budget recoveries, and step function deviations. Understand how these empirical indicators can help teams assess system health and identify unreliability. Equip yourself with the knowledge to measure and improve your systems effectively, as you delve into the true value of SLOs in this informative presentation.