Reliability When Everything Is a Platform - Why You Need to SRE Your Customers

Explore a thought-provoking conference talk from SREcon17 Americas that challenges traditional Site Reliability Engineering (SRE) boundaries. Delve into the evolving landscape of software platforms and APIs, examining how customer-built systems on these platforms impact overall reliability perceptions. Learn about an experimental approach at Google where SREs take joint operational responsibility for customer-built systems. Discover the technical and operational challenges of this innovative strategy and its potential implications for the future of SRE as a discipline. Gain insights into maintaining consistent end-user reliability experiences in an increasingly interconnected software ecosystem.