Smart Field Automation - Simplifying the Complexity of Field Service Management

Explore the evolution of Field Service Management (FSM) in this 33-minute conference talk from Microsoft Ignite 2022. Discover how Infosys leverages various Microsoft technologies, including Dynamics 365, Power Platform, MS Teams, Customer Insights, IoT, and Mixed Reality offerings, to enhance customer experience and drive business growth. Learn about Infosys' smart field service offering and its successful implementation across industries. Gain insights from industry experts as they discuss the pivotal role of technology in meeting customer expectations, improving user experience, and providing valuable insights. Understand how these advancements can lead to increased customer loyalty, higher wallet share, and repeat orders.