Service Design and Front End Interaction in Government Digital Services

Explore the intersection of service design, front-end interaction, and government digital services in this insightful conference talk from CSS Day 2022. Gain a fresh perspective on how democratic principles and user research should complement each other in designing government services. Follow along as Maike Klip, a seasoned service design researcher, shares her decade-long experience working with governmental organizations and her personal journey tracking digital interactions with the government. Discover how this experience reshaped her views on service design and learn why working in design might be more political than being a member of parliament. Walk away with a new understanding of the complex world of digital governmental services and the crucial role of front-end interaction in service design.