Explore the key differences and similarities in after-sales service processes when transitioning from SAP ECC Customer Service and SAP CRM Service to SAP S/4HANA in this informative one-hour webinar. Gain insights into outcome-based business models and witness system demonstrations covering configure, price, and quote scenarios, order processing, fulfillment, and KPI monitoring. Learn how SAP S/4HANA enhances service capabilities and streamlines operations for improved customer satisfaction. Access additional resources, including slide decks and blog posts, to deepen your understanding of SAP S/4HANA's impact on service processes.
New After-Sales Service in SAP S/4HANA - Transitioning from SAP ECC and CRM
Overview
Syllabus
[Introduction]
[Overview]
[What's different with SAP S/4HANA?]
[Outcome-Based Business]
[Demo Scenario - Configure, Price, and Quote]
[Demo Scenario - Order]
[Demo Scenario - Fulfill]
[Demo Scenario - Monitor KPI]
[Wrap-Up + Key Takeaways]
[Q&A]
Taught by
SAP Community
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