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Explore the pivotal role of empathy in software development and project success in this JSConf Iceland 2016 conference talk. Delve into the importance of caring about users, co-workers, and oneself in the tech industry. Examine the concept of empathy, learn practical ways to incorporate it into daily actions, and understand its pragmatic benefits. Discover various approaches for developers to enhance empathy towards the community, colleagues, and themselves. Investigate industry-wide strategies to foster a more empathetic environment. Apply these empathetic tools to analyze the "left-pad" incident, gaining insights into the perspectives of all parties involved.