Explore the challenges and pitfalls of pervasive automation in this 42-minute LISA19 conference talk by J. Paul Reed from Netflix. Delve into the human factors affecting automation, its impact on systems administrators and SREs, and the potential harm caused by improper implementation. Learn about the importance of resilience engineering, incident memory, and expertise development in complex socio-technical systems. Examine the ironies of automation, cognitive biases, and the IKEA effect while considering strategies to cope with automation-related issues. Gain insights into the balance between economic pressures, safety boundaries, and the transformation of experience into expertise. Discover how to navigate the discretionary spaces within Rasmussen's triangle and understand the concept of joint cognitive systems for more effective automation practices.
When -bin-sh Attacks - Revisiting "Automate All the Things"
Overview
Syllabus
Intro
Safety Sciences and Resilience Engineering
Context
Thought Experiment
Emergency Landing
Success or Failure
Act 1 Resilience
Question
Change
Going Wide
Convergent Searching
Engineers Use Incident Memory
How Do You Get Better
Elements of Expertise
Experts see what is not there
Transformation of experience into expertise
Experience comes from failure
Explore discretionary spaces
Rasmussen triangle
Boundaries
Economic Failure
Review Failure
Example
Correspondence Bias
The IKEA Effect
Bias
Questions
Ironies of Automation
Tracing Decisions
Joint Cognitive Systems
Technology Mistake
AnimaC Paradox
Whats the difference
How do you deal with these ironies
Epilogue
Success and Failure
Incident Remediation and Prevention
Taught by
USENIX
