Introduction to Incident Management

Learn about effective incident management strategies in this 32-minute talk from Cloud Native Indonesia. Explore how to handle unexpected issues that can arise from various sources, both internal and external. Discover the importance of establishing standard operating procedures (SOPs) for incident reporting, creating war rooms, and conducting post-mortems. Gain insights into reducing risks, time, and costs associated with incidents. Understand the crucial aspects of incident management workflow, including defining reporting procedures, identifying key personnel for incident response, and implementing effective review processes. Benefit from the speaker's experience and learn how to implement these practices in your organization to improve overall incident response and management.