How Wayfair Uses AI to Build Better E-Commerce Experiences

Explore how Wayfair leverages artificial intelligence to enhance e-commerce experiences in this 27-minute video presentation. Gain insights from Wayfair's ML Manager Archana Sapkota and Associate Director of ML Vinny DeGenova as they delve into the company's machine learning applications across the customer journey. Learn about their strategies for understanding customers and products, and discover how they tackle industry-specific challenges using ML best practices, cutting-edge foundation models, and data-centric approaches. Examine Wayfair's innovative use of automated image tagging to clean and enrich their product catalog, employing a data-centric methodology. Understand the crucial collaboration between subject matter experts and data scientists in accelerating model development, testing, and deployment. This presentation offers valuable insights for professionals interested in applying AI and machine learning to improve e-commerce operations and customer experiences.