Scaling On-Call Practices for Large Engineering Teams

Discover how Pleo successfully scaled their on-call system to support over 150 engineers in this insightful 47-minute talk. Learn from Braedon Gough, SRE at Pleo, as he shares both successes and failures encountered during the transition from a single on-call schedule to supporting all engineering teams. Gain valuable insights into organizing on-call schedules for a large engineering team, utilizing Terraform modules to make on-call the default option, and implementing effective strategies for training and onboarding. Explore the positive impact this transformation had on engineering culture and workload reduction for the SRE team. Benefit from Pleo's experience in navigating the challenges of scaling on-call support for increasingly complex infrastructure, and understand the months of hard work and planning required to achieve success.