Creating a Customer-Centric Culture with Platform Engineering

Explore how platform engineering enables companies to transform into customer-centric organizations in this 40-minute conference talk. Delve into the history of IT processes during data center days and their associated challenges. Examine the concept of assembly lines and their influence on DevOps methodologies. Investigate the topology of teams and discover how platform engineering fosters a customer-first mindset. Learn how organizations can become nimble, competitive, and better predict customer needs through digital transformation. Access the speaker's presentation slides for a comprehensive overview of the topics discussed.