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Explore the challenges and solutions in chatbot development through this 52-minute conference talk by Dr. Pieter Buteneers from Chatlayer.ai at MLCon. Delve into the reasons behind chatbot failures, examine common mistakes, and uncover valuable lessons for creating effective chatbots. Gain insights from real-world experiences and learn how to overcome obstacles in building successful conversational AI systems. Discover why some chatbots work while others fall short, and understand the current state of chatbot technology.