How to Implement Chatbots in an Industrial Context

Explore the implementation of chatbots in industrial settings through this comprehensive conference talk. Gain insights into ThoughtWorks' experiences with chatbot projects, covering crucial aspects such as defining bot character, designing scalable architecture, and integrating with core IT systems. Learn about the applications and limitations of machine learning algorithms in chatbot development, as well as strategies for test-driven development, continuous delivery, and performance improvement. Witness a live demonstration of a ThoughtWorks chatbot to reinforce the concepts discussed. Discover practical approaches to creating productive, scalable, and continuously improvable chatbots that go beyond basic tutorials and predefined cloud services.