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Explore how digital transformation and technological tools were leveraged to combat the Coronavirus pandemic in this 19-minute EuroPython 2020 conference talk by Bruno Paixão. Learn about the State of Goiás' approach to digitizing public services, improving official communication channels, and providing qualified information to citizens during the crisis. Discover the implementation of machine learning techniques and data visualization to transform ombudsman channels, enhance social control, and optimize public policies. Gain insights into the government's role in facilitating effective decision-making processes for citizens amidst uncertainty, and understand the impact of digital tools on public service delivery during the pandemic.