Explore the importance of empathy in software development through this insightful interview with Michele Hansen, author of "Deploy Empathy" and co-founder of Geocodio. Discover best practices for understanding users and conducting effective customer interviews. Learn how to look beyond code to solve real problems, run successful customer interviews, and gain valuable insights into organizations. Understand what makes Geocodio unique, how to truly know your customers, and handle conflicting user information. Delve into the concept of self-empathy and its role in professional growth. Gain practical knowledge on deploying empathy in your work and personal life to create more meaningful and impactful solutions.
Overview
Syllabus
Intro
Before deploying code, deploy empathy
How to run successful customer interviews?
Under the hood: looking into an organization through customer interviews
What makes Geocodio unique?
Getting to know your customer
Handling divergent information from users
Being empathic to yourself
Outro
Taught by
GOTO Conferences
