Applying Agile Principles to Incident Management

Explore how agile principles can revolutionize incident management in this 57-minute conference talk by Tobias Dunn-Krahn, CTO at xMatters. Delve into the challenges faced by DevOps and SRE teams as they balance innovation with operational stability in the rapidly evolving digital landscape. Discover strategies for finding the optimal equilibrium between feature velocity and operational concerns. Learn how applying agile methodologies to incident management can enhance customer experience and foster continued innovation. Gain insights on adapting traditional practices to meet the demands of modern technology organizations, drawing parallels with the evolution of agile software development and DevOps. Understand the critical role of effective incident management in maintaining a competitive edge while ensuring customer satisfaction in today's fast-paced digital economy.