Explore help desk strategies and career insights in this 50-minute conference talk from AIDE 2013. Delve into topics including the Verizon Data Breach Report, active defense, ADHD in IT, risk rating, information security forensics, and the importance of scripting. Gain valuable pro tips and learn about the line of demarcation in IT support roles. Discover the challenges and rewards of a help desk career, including the necessity of hard work and the occasional "dirty secrets" of the industry.
Overview
Syllabus
Intro
Survey Time
Verizon Data Breach Report
Active Defense ADHD
Help from the helpdesk
A career
Risk rating
Information security forensics
Dirty secret
Hard work
Pro tip
Scripts
Line of demarcation
Feedback
