Class Central is learner-supported. When you buy through links on our site, we may earn an affiliate commission.

Udemy

IT Support/HelpDesk Fundamentals - 9 Topics in one course!

via Udemy

Overview

Master the skills and attributes sought after by employers for IT Help Desk, IT Support, and IT Technician positions

What you'll learn:
  • This is a foundation course designed keeping a beginner in mind. This course covers following 9 topics in a vendor independent and fundamental level.
  • Computer: Hardware, BIOS/UEFI & Operating System
  • Network: MAC, IP, Subnet, Gateway, MAC address Table, DHCP, ARP, DNS, Ports, Packets, NAT, Internet, Firewall & Port Forwarding
  • Server: Server Vs Computer, Server Roles - DHCP, DNS, IAM, File, Web and Application Server
  • Printer: Inkjet, Laser & Thermal printers, USB & Network Printer, Print Path - Application to Printer
  • Virtualization: Concept, Type1/Bare metal & Type2/Hosted
  • VoIP: Concept, SIP & RTP Protocol, SIP Server, SIP Phone
  • Backup & Disaster Recovery: Concept, Onsite, Offsite & Cloud Backup
  • Cloud Storage: Concept, Options available
  • Security: CIA Triad of Security, Computer & Network Security
  • Troubleshoot Issues: Troubleshooting 101 - Best practices

What This Course Is About

This course aims to teach you the essential basics of 9 important IT topics in a clear and easy-to-understand way.

If you're thinking about a career in IT Support, HelpDesk, or as a Technician, this is a great starting point. By the end of this course, you'll feel confident applying for jobs and doing well in interviews. If you're already working in IT, this course will help you build a strong foundation to move ahead in your career. These basics will make the tasks you do every day much clearer and help you become the technician that everyone looks up to.

Why Choose This Course

There are lots of courses on sites like Udemy and others that focus on specific technologies and their certifications. While those courses are good and go into depth, they might not be what you need when you're just starting out. At the beginning, you just need to grasp the basics. You can dive into the details and certifications once you've gained some experience. Unfortunately, most courses and books don't follow this approach for teaching IT. This is one reason why people sometimes find IT difficult. All they see are courses and topics piled on top of each other, trying to explain everything in too much detail. In reality, learning and mastering IT can be easy – and I'll show you how.

Taught by

Arun Krishnan

Reviews

4.5 rating at Udemy based on 1904 ratings

Start your review of IT Support/HelpDesk Fundamentals - 9 Topics in one course!

Never Stop Learning.

Get personalized course recommendations, track subjects and courses with reminders, and more.

Someone learning on their laptop while sitting on the floor.