What you'll learn:
- Develop your understanding of empathy so that you can get better insights in how other people view things
- Build your relationships with other people through trust and a deeper understanding
- Relate to others through empathy to improve your influence and develop more satisfying relationships
- Recognize why some conflict is to be expected and why it is a part of healthy relationships
- Understand behavioral styles with a focus on your style and how to work with others with different styles
- Develop and build your social skills and your emotional intelligence
Building relationships is something that we all do having learnt these skills from birth. Developing healthy relationships as adults means building on these skills and refining them so that we can adapt around others’ needs as well as our own. We interact with other people in many different ways - some of these interactions are transient whilst some of these interactions are deep and meaningful.
Building healthy interpersonal relationships is one of the ways that you use your emotional intelligence. The course covers the awareness and action part of how you interact with others in the outer world.
This course is a stand alone course for anyone interested in understanding themselves better and communicating with other people with more impact. It forms part of a comprehensive course that explores emotional intelligence in more depth.
Authentic relationships are built around mutual understanding that involves empathy, trust and an acceptance of each other’s values. Some disagreement and conflict will be inevitable as this is where learning, creativity and understanding occurs. It is not that conflict occurs that is the issue, it is how it is managed.
In this course, we will explore the way that you build relationships using empathy, how you develop trust, manage conflict and work within ethical boundaries.
The course covers Social Interaction Styles looking at the behaviours of Drivers, Expressives, Amiables and Analyticals and how these work together in teams. You get the opportunity to look at the four Social Styles, how you can work better with others who have a different style to your own and how you can use this information to build authentic quality relationships.
You'll receive all the information that you need and will be coached using loads of practical hints that you can use straight away.
The course is made up of a series of lectures and interactivepractical activitiesthat involve someengagement with other people and some reflection.
The course material makes up a one to two day workshop so is equivalent to 8 -12 hour's training. It forms part of our advanced emotional intelligence course endorsed by the Institute of Leadership and Management.
PLEASENOTE-This course isNOTfor you if you are not prepared to work through the practical activities that make up a fundamental part of the course. Healthy relationships cannot be builtbylearning some techniques throughwatching a few video lectures. The course requires you to do some reflective thinking, toget some feedback and to discuss your development with others. I'm afraid that you won't get the best from the course unless you are prepared to do this.
There are SEVENpractical activities included within the course that are designed to help you to develop your interpersonal relationships with other people at work.These activities are
Reflecting about this Emotional Intelligence Course
Assess your Interpersonal Relationships
Developing Empathy
Assessing your Social Interaction Style
Checking your Emotional Bank Account
Care and Support in the Workplace (Social Responsibility)
Learning Review
All the activities require you to engage with them and do some work outside of the course.
The course is being continually refined and updated to ensure it remains current and relevant. Feedback is always welcome.
The course contains a series of Lightbulb Moments resource cards, which have been created to provide you with handy reminders of key points around topics covered within the course.
All PDFs can be completed online and are Section 508 / ADA Accessibility compliant.
All videos are High Definition recorded in 1080p.
All videos have grammatically correct English captions.
Latest update - February 2023
