What you'll learn:
- Build mutually trusting relationships with colleagues, clients, managers and others
- Identify ways to make yourself more approachable to others
- Become an exceptional listener
- Make small talk that builds rapport
- Deliver an engaging elevator pitch
- Use helpful language to manage interpersonal conflicts
- Tackle tricky conversations head-on, rather than avoiding them
- Identify and address micro-aggressions if and when they arise
- Lead productive feedback conversations up, down, and across the organization
- Accept constructive feedback with less defensiveness
- Talk about mental health challenges at work
- Say no effectively with less guilt
- Deal with personal topics that may arise at work
According to John Green, author of The Fault in our Stars and Turtles All the Way down, “In the best conversations, you don't even remember what you talked about, only how it felt.”
I agree. When you’re having a conversation at work (or even at home), you’re less likely to remember the content than the impact, unless….
Unless you hurt the other person’s feelings, and you don’t address it
Unless you’re seen as pushy…or a pushover
Unless you talk way more than you listen
Unless you’re unaware of your micro-aggressions
Unless you’re inflexible in your adapting your style
In other words, your conversations are more likely to be successful when you’re mindful of your intentions, willing to flex your approach, and you're skillful in evaluating your impact.
I can help you learn to do all of that -- and more!
My name is Deborah Grayson Riegel, and I am a keynote speaker, executive coach, and consultant who has taught leadership communication for Wharton Business School, Duke Corporate Education, Columbia Business School’s Women in Leadership Program, and the Beijing International MBA Program at Peking University. I write for Harvard Business Review, Inc., Psychology Today, Forbes, and Fast Company, and have been featured in Bloomberg Businessweek, The Wall Street Journal, and The New York Times.
I am the author of “Go to Help: 31 Ways to Offer, Ask for, and Accept Help” and "Overcoming Overthinking: 36 Ways to Tame Anxiety for Work, School, and Life" and I consult and speaks for clients including Amazon, BlackRock, Google, KraftHeinz, PepsiCo, and The United States Army.
In this course, I will teach you how to improve your results with four types of conversations that all of us need to master to grow ourselves, our relationships with colleagues, managers, and clients, and our careers:
1. Relationship Building Conversations
2. Navigating Conflict and Tricky Conversations
3. Tackling Feedback Conversations
4. When Work Conversations Get Personal
And not only will this course be informative, it will be fast-paced and fun, with lots of practice, concrete takeaways and tools.
I am looking forward to hearing how it's going for you!
Warmly,
Deborah Grayson Riegel, MSW, PCC
