What you'll learn:
- Customer-facing Consulting Skills
- Deliver Success Projects
- Deal with Difficult Customer Conversations
- Prerequisite for PSCC-1 Certificate Exam
Earn the most recognized consultant certification in professional services - PSCC-1. This course prepares you for the PSCC-1 exam which can be taken via Kryterion’s web assessor platform ($300).
The Seven Principles of Professional Services, by Shane Anastasi, is a practical framework for the delivery of successful customer-facing project implantation consultants. Applicable to project managers, consultants, solution architects and developers, this class is a guide on how to take your technical skills and turn them into proactive customer leadership that results in more successful projects, happier customers and a more enjoyable experience as a career consultant.
With more than 10,000 books of the Seven Principles of Professional Services sold, you can check out the reviews of this framework at Amazon or our PS Principles website. In use by thousands of consultants globally, this framework is the benchmark for how to deliver quality consulting services to paying customers.
The course outline is based on the Seven Principles of Professional Services which outlines everything a consultant needs in order to succeed in the field:
Principle #1:Adapt to Your Environment
In this principle we will teach how a consultant needs to "Read" the project environment in order to adapt to it. The state of the SOW, the pre-sales cycle and the type of customer all have an impact on how a consultant should go about delivering a service.
Principle #2:Always Know What "Done" Looks Like
We will then look at project scope and the dynamics that occur when consultants get too focused on the detail and lose sight of the big picture. We will teach a method we call Prescriptive Escalation that helps consultants use their existing technical expertise to lead the customer to the desired adoption of technical best practices when considering business solution options.
Principle #3: Manage Expectations
In order to manage expectations, we have to know what they look like. This principles teaches the Anatomy of a Project Expectation and explains how we can proactively manage them more effectively.
Principle #4: Have Difficult Conversations Early
A project's success depends on how well it holds difficult conversations. This principle teaches a basic framework of empathy, Understanding and Resolution that helps a consultant guide a customer through a difficult conversation.
Principle #5: Think F.A.A.S.T. for Quality
Consultants are often measured by the quality of their service, but this always done in hindsight. This principle looks at how you can determine quality in real-time to make sure that as you deliver your service, you can get a pretty good idea if it is being done with quality.
Principle #6:Participate in the Collective Wisdom
To maximize our value as consultants we are free to exploit the collective wisdom for our customer's benefit. To do that we need to be able to identify and protect the collective wisdom as well as recognize the myriad of ways that we can out it to use.
Principle #7:Engage in Your Career
Consulting is a challenging career. It is one of the few jobs were consultants spend more time working for the paying customer than they do with their employer. To that end, we provide consultants with a view of their ongoing skill progression within the field as well as provide tips and tricks on how to deal with burnout while also keeping themselves engaged!
Principle-Led Consulting
We wrap the class up with a video exercise that shows how the principles work in the real world as well as ask you to identify violations of the principles as they are delivered in a consultant-customer interaction. After some final guidance on how to move forward, you are done and ready to deliver success to your paying customers.
For further inquiries drop us an email by searching for PS Principles online (no email addresses allowed in these windows apparently :-).
