What you'll learn:
- Use Service Desk tools for IT support tickets
- Identify and troubleshoot key hardware and networking components
- Assist users with hardware, connectivity, and mobile issues
- Recognize and address common IT security threats
Unlock your potential with my Cisco Certified Support Technician (CCST) IT Support Exam Prep Course! This hands-on course prepares you for the CCST IT Support certification, designed to build the foundational knowledge and skills every entry-level IT support technician needs. Covering essential topics like troubleshooting, hardware management, security, and end-user support, this course focuses on practical, real-world scenarios to make sure you're fully prepared for success. There is also an e-book for you to download covering core exam objectives and definitions.
What You'll Learn:
Real-World IT Support Scenarios: Dive into real-life examples through our Jira Service Desk module, where you'll learn by doing—opening tickets, diagnosing issues, and resolving real problems from end-users.
Core Hardware Concepts: Get comfortable with essential hardware basics, from BIOS settings to ports and connectors, and experience a unique hands-on approach by exploring realistic purchase decisions and benchmark testing.
Networking Essentials: Master the foundations of networking with in-depth sessions on network devices, IP protocols, and connectivity testing tools. Our labs, including a WiFi 7 lab with a Zyxel Access Point, offer practical experience in network diagnostics.
Supporting Mobile Devices: Learn how to assist users with mobile device management and application troubleshooting, an essential skill in today’s workplace.
Security Awareness: Understand common security threats like malware, password protection, firewalls, and VPNs. The security section includes a remote tools lab to give you experience with devices across different platforms.
This course goes beyond theoretical knowledge, prioritizing hands-on experience to prepare you thoroughly for the CCST IT Support exam. Whether it’s troubleshooting tickets, running diagnostics, or assisting end-users, you’ll gain the skills and confidence needed to excel in your IT support role and earn your certification.
