In this course, you will learn how to find important information about Amazon CloudFront distributions. You will also learn how to analyze response headers and monitor your distribution. We will share guidance on how to use this information to resolve several common issues encountered by CloudFront users. Finally, we will help guide you in providing strong support cases if you need to escalate an issue to Amazon Web Services (AWS) Support.
Course level: Intermediate
Duration: 45 minutes
Activities
This course includes presentations, troubleshooting scenarios, and helpful resources.
Course objectives
In this course, you will learn to:
Recognize and resolve issues with CloudFront
Employ best-practice troubleshooting methodologies when investigating CloudFront issues
Locate and apply available AWS Support documentation for CloudFront issues
Recognize and record relevant information to escalate CloudFront issues to the AWS Support team
Intended audience
This course is intended for:
Engineers and operators who manage CloudFront distributions
Prerequisites
We recommend that attendees of this course have:
Basic knowledge of the AWS Management Console and CloudFront
Basic familiarity with content delivery networks (CDNs)
Course outline
Finding Information about Your Distribution
Investigating CloudFront Response Headers
Monitoring Your Distribution
Identifying Problems
What Are HTTP Errors?
Troubleshooting HTTP 403 – Forbidden
Troubleshooting HTTP 502 – Bad Gateway
Troubleshooting HTTP 504 – Gateway Timeout
Troubleshooting Cache Issues
Troubleshooting Cross-Origin Resource Sharing
Getting Help
Resources