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Trailhead

Drive AI Within Your Organization

Salesforce via Trailhead

Overview

Learn common Gen AI use cases, options for your LLM model, and AI-oriented change management strategies.
  • Discover how generative AI can boost productivity throughout your organization.
  • Learn about large language models (LLMs) and how Salesforce uses them.
  • Learn strategies and best practices to support organizational change when introducing AI.

Syllabus

  • Generative AI for Organizations
    • Discover the Potential of Generative AI in Service
    • Sell Smarter with Generative AI
    • Boost Productivity with Generative AI
  • Large Language Models
    • Learn the Basics of Large Language Models
    • Learn How Salesforce Uses Large Language Models
  • Change Management for AI Implementation
    • Unite AI and Change Management
    • Support and Empower Workers in the AI Age

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