In CRM Domestic Voice course you will be introduced to the interesting world of Business Process Outsourcing.This course will provide an overview of basic grammar which can enable you to speak English correctly. It gives you insight on team building and working effectively in a corporate environment. It helps you to create a work life balance by focusingon time, stress and anger management. Also you will also learn about computers which are indispensable to get a job in today’s world.
Overview
Syllabus
Week-1
Lesson-1 : Introduction to Business Process Outsourcing (Pdf)
Week-2
Lesson-1 Video
Week-3
Lesson-2 Basic Communication at The Workplace (Pdf)
Week-4
Lesson-2 Video
Week-5
Lesson-3 Advanced Communication at The Workplace (Pdf)
Week-6
Lesson-3 Video
Week-7
Lesson-4 Grammar for Communication (Pdf)
Week-8
Lesson-4 Video
Week-9
Lesson-5 Personality Development (Pdf)
Week-10
Lesson-5 Video
Week-11
Lesson-6 Team Building (Pdf)
Week-12
Lesson-6 Video
Week-13
Lesson-7 Customer Service (Pdf)
Week-14
Lesson-7 Video
Week-15
Lesson-8 Work Life Balance (Pdf)
Week-16
Lesson-8 Video
Week-17
Lesson-9 Introduction to Computer (Pdf)
Week-18
Lesson-9 Video
Week-19
Lesson-10 Introduction to Operating System (Pdf)
Week-20
Lesson-10 Video
Week-21
Lesson-11 Internet and E-Mail (Pdf)
Week-22
Lesson-10 Video
Taught by
Radhika B.
