Class Central is learner-supported. When you buy through links on our site, we may earn an affiliate commission.

Study.com

Understanding Customer Relationship Management Basics

via Study.com

Overview

Review the basics of customer service relationship management (CRM) with your employees using the short videos and assessments in this course. This is a quick and entertaining way to teach your employees about CRM technologies, strategies and techniques that will lead to satisfied and repeat customers.

Syllabus

  • Ch 1. Customer Relations in Business

Reviews

Start your review of Understanding Customer Relationship Management Basics

Never Stop Learning.

Get personalized course recommendations, track subjects and courses with reminders, and more.

Someone learning on their laptop while sitting on the floor.