Black Friday 2024: 25+ Ways to Save on Online Learning

Class Central is learner-supported. When you buy through links on our site, we may earn an affiliate commission.

Trailhead

Discover Advanced Service Cloud Features for Salesforce Classic

Salesforce via Trailhead

Go to class Write review

This course may be unavailable.

Overview

Learn about advanced features to deliver more amazing service to your ... customers.
  • Extend your native Android or iOS app to include features like knowledge, case management, and chat.
  • Use the Customer Service template to create a site with chat snap-ins and knowledge.

Syllabus

  • Embedded Service SDK for Mobile Apps
    • Learn About the SDK
    • Build a Hello World App for iOS
    • Build a Hello World App for Android
  • Build an Experience Cloud Site with Knowledge and Chat
    • Launch Your Trailhead Playground
    • Enable Digital Experiences and Chat Agent
    • Enable and Configure Lightning Knowledge
    • Add Knowledge to the Site Using Topics
    • Add Branding and Components to the Site
    • Try Out Your New Site

Tags

Reviews

Start your review of Discover Advanced Service Cloud Features for Salesforce Classic

Go to class

Never Stop Learning.

Get personalized course recommendations, track subjects and courses with reminders, and more.

Sign up for free
Someone learning on their laptop while sitting on the floor.