Develop a comprehensive workplace conflict resolution policy through this 13-hour course covering functional and dysfunctional conflict, best practices for resolution, legal considerations, and effective procedures. Learn to create a framework that fosters a harmonious work environment while addressing disputes professionally and legally.
Overview
Syllabus
- Course Introduction
- Unit 1: Functional versus Dysfunctional Conflict
- Unit 2: Best Practices for Conflict Resolution
- Unit 3: Legal Issues
- Unit 4: Conflict Resolution Procedures
- Course Feedback Survey
- Certificate Final Exam
