Designed products surround us all and range from bus tickets to buildings. This free course, People-centred designing, focuses firmly on usability and the increasingly important phenomenon of people-centred design. It aims to inform consumers of design (i.e., all of us) about this crucial characteristic of design. In addition to stimulating interest in areas of concern for producers of design, the course might also provide an introduction to engineering, manufacturing and business studies.
Overview
Syllabus
- 1 Introduction
- 1 Introduction
- Learning outcomes
- 1 People-centred designing
- 1 People-centred designing
- 2 New products – old failings
- 2 New products – old failings
- 3 Designing for users
- 3 Designing for users
- 4 Who are the users?
- 4 Who are the users?
- 5 Why not design for the ‘average’ user
- 5 Why not design for the ‘average’ user
- 6 Inclusive design
- 6 Inclusive design
- 7 Ergonomics and human factors
- 7 Ergonomics and human factors
- 8 Interaction design
- 8 Interaction design
- 8.1 Making usable products
- 8.1.1 Visibility
- 8.1.2 Feedback
- 8.1.3 Affordance
- 9 User research techniques
- 9 User research techniques
- 9.1 User trip
- 9.1.1 Point of view
- 9.1.2 Limits
- 9.1.3 Take the trip
- 9.1.4 Take a trip to the payphone
- 9.1.5 Immersion
- 10 User research techniques: observing users
- 10 User research techniques: observing users
- 11 Designing for pleasure
- 11 Designing for pleasure
- 11.1 The four pleasures
- 12 The voice of the customer
- 12 The voice of the customer
- 12.1 Gathering data
- 12.1.1 Survey questionnaires
- 12.1.2 Focus groups
- 13 Products for markets
- 13 Products for markets
- Conclusion
- Keep on learning
- References
- Acknowledgements
