This free course, Working in groups and teams, explores team working from start to finish. It looks at how successful teams are created, roles within a team, the life cycle of a team, how to manage conflict within teams and evaluating team performance.
Overview
Syllabus
- Introduction
- Learning outcomes
- 1 Working in groups and teams
- 1 Working in groups and teams
- 1.1 Making teams work: An introduction
- 1.2 Defining groups and teams
- 1.3 Is a team or group really needed?
- 1.4 Types of team
- 1.5 How many people?
- 2 Creating successful teams: A holistic view
- 2 Creating successful teams: A holistic view
- 2.1 Inputs, throughputs and outputs
- 2.2 The open systems approach to team working
- 2.2.1 Inputs
- 2.2.2 Throughputs
- 2.2.3 Outputs
- 3 Team roles
- 3 Team roles
- 4 The life cycle of a team
- 4 The life cycle of a team
- 5 Managing team processes
- 5 Managing team processes
- 5.1 Team goals and objectives
- 5.2 Ground rules
- 5.3 Allocating tasks
- 5.4 Developing individual contributions
- 5.5 Task and maintenance activities
- 5.6 Developing trust
- 5.7 Arriving at consensus in a team
- 5.8 Some tips on leading and managing teams
- 5.9 A checklist
- 6 Managing conflict
- 6 Managing conflict
- 6.1 Ways to deal with conflict
- 7 Reviewing and evaluating team performance
- 7 Reviewing and evaluating team performance
- 7.1 Observing group processes
- 7.2 End of project evaluation
- 7.2.1 Team reward
- 7.2.2 The benefits
- 8 Modern forms of groups and teams
- 8 Modern forms of groups and teams
- 8.1 What is a virtual team?
- 8.2 Managing and facilitating virtual team processes: Guidelines for managers
- 8.2.1 Trust
- 8.2.2 Accountability
- 8.2.3 Team building
- 8.2.4 Multicultural groups and teams
- Conclusion
- References
- Acknowledgements
