Class Central is learner-supported. When you buy through links on our site, we may earn an affiliate commission.

Microsoft

Work with Customer Service Insights

Microsoft via Microsoft Learn

Overview

  • Module 1: Learn how Customer Service Insights can impact your organization.
  • In this module, you will:

    • Learn about Customer Service Insights and what it can provide for an organization.
    • Examine how to configure Customer Service Insights for your organization.
    • Learn about installing Power BI app for Customer Service Insights to gain insights.
    • Discover the different dashboards that are available.
  • Module 2: Learn how to create visualizations of Microsoft Dynamics 365 Customer Service data. Prepare for MB-230.
  • In this module, you will:

    • Review the data reporting and visualization options in Dynamics 365 Customer Service.
    • Discover how to create charts.
    • Learn how to use and create tier 1 and tier 2 interactive dashboards.
    • Discover how to use Microsoft Power BI to view Dynamics 365 Customer Service data.

Syllabus

  • Module 1: Get started with Customer Service Insights
    • Introduction to Customer Service Insights
    • Configure Customer Service Insights
    • Use Customer Service Analytics dashboards in Power BI
    • Discover Customer Service Insights dashboards
    • Discover Knowledge search analytics
    • Check your knowledge
    • Summary
  • Module 2: Create visualizations for Dynamics 365 Customer Service
    • Introduction
    • Create and use charts
    • Create dashboards for Customer Service
    • Reports in Dynamics 365 Customer Service
    • Use Power BI to view Customer Service data
    • Check your knowledge
    • Summary

Reviews

Start your review of Work with Customer Service Insights

Never Stop Learning.

Get personalized course recommendations, track subjects and courses with reminders, and more.

Someone learning on their laptop while sitting on the floor.