- Module 1: Describe the role of the Teams administrator. Identify common Teams problems. Explain how to approach the resolution process with Microsoft Teams.
- Describe the role of the Teams administrator.
- Identify common Teams problems.
- Explain how to approach the resolution process with Microsoft Teams.
- Module 2: We will look at how to monitor and troubleshoot audio and video quality issues, together with emergency calling and direct routing issues.
- Understand and troubleshoot media flow.
- Use the Call Quality Dashboard to investigate audio and video issues.
- Troubleshoot emergency calling issues.
- Troubleshoot direct routing issues.
- Module 3: Learn how to troubleshoot meeting creation, attendee access, meeting recording issues, and content sharing. Learn how to optimize live events, and how to troubleshoot messaging issues.
- Troubleshoot Teams meetings.
- Troubleshoot live events.
- Troubleshoot messaging.
- Module 4: Learn how to deploy, configure, and maintain Teams client software, and how to troubleshoot Teams client startup and performance issues. Learn how to configure and troubleshoot Microsoft Audio Conferencing, call setup and troubleshoot phone system issues.
- Configure and troubleshoot Teams clients.
- Configure and troubleshoot Teams services.
- Module 5: We will discuss federation and interoperability between Teams and Skype for Business.
- Understand how to troubleshoot interoperability issues between Teams and Skype for Business, or Skype.
- Understand how to troubleshoot federation issues, including federation policies and domain lists.
- Module 6: Learn how to troubleshoot account authentication, review sign-in logs, and troubleshoot both member and guest access issues. Learn how to validate network configuration and to configure Conditional Access policies.
- Troubleshoot account and network issues.
- Troubleshoot member sign-in issues.
- Troubleshoot guest access issues.
- Module 7: You will learn how to troubleshoot the issues that arise in public and private channels, including working with apps. You will learn how to configure and validate app permission policies, and setup policies. You will also learn how to define permissions and policies for public and private channels.
- Describe how to troubleshoot app issues in channels.
- Understand how to configure app permission and setup policies.
- Understand how to troubleshoot private and public channels.
- Module 8: You will learn how to troubleshoot file sharing problems.
- Troubleshoot private chat (P2P) file issues.
- Troubleshoot file issues for private channels.
- Troubleshoot file issues for public channels.
After completing this module, you’ll be able to:
After completing this module, you’ll be able to:
After completing this module, you’ll be able to:
After completing this module, you'll be able to:
After completing this module, you will be able to:
After completing this module, you’ll be able to:
After completing this module, you'll be able to:
After completing this module, you'll be able to:
