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LinkedIn Learning

Zendesk Customer Service Professional Certificate

via LinkedIn Learning Path

Overview

Great customer service involves making your customers feel heard, developing and sustaining relationships, listening, and building rapport. Whether you’re starting a career in customer service or looking to improve your skills, these courses can help. Tune in, pass the final exam, and earn your certificate.
  • Build key listening skills so your customers feel heard.
  • Develop your customer service problem-solving skills.
  • Learn to de-escalate challenging situations.

Syllabus

Courses under this program:
Course 1: Customer Service Foundations
-Make your customers feel valued. Learn practical techniques for delivering outstanding customer service and increasing customer loyalty.

Course 2: Customer Service: Problem-Solving and Troubleshooting
-Learn critical problem-solving and troubleshooting processes for common sense customer service in a wide variety of applications.

Course 3: Building Rapport with Customers (2022)
-Forge a human connection with your customers. Learn how to establish rapport within the first few seconds of a customer service interaction.

Course 4: Customer Service: Handling Abusive Customers
-Learn strategies and techniques for handling abusive customers. Discover how to diffuse and refocus negative customer service interactions.

Course 5: Creating Positive Conversations with Challenging Customers
-Learn how to put a positive slant on a negative situation, and leave your customers feeling heard and valued.

Course 6: Serving Customers Using Social Media
-Social media is a critical customer service tool. Learn how to serve customers in high-stakes channels like Facebook, Twitter, Instagram, ratings and review sites, and more.

Courses

Taught by

Jeff Toister, Noah Fleming, Myra Bryant Golden, David Brownlee and Leslie O'Flahavan

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