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LinkedIn Learning

Zendesk Customer Service Professional Certificate

via LinkedIn Learning Path

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Overview

Great customer service involves making your customers feel heard, developing and sustaining relationships, listening, and building rapport. Whether you’re starting a career in customer service or looking to improve your skills, these courses can help. Tune in, pass the final exam, and earn your certificate.
  • Build key listening skills so your customers feel heard.
  • Develop your customer service problem-solving skills.
  • Learn to de-escalate challenging situations.

Syllabus

Courses under this program:
Course 1: Customer Service Foundations
-Make your customers feel valued. Learn practical techniques for delivering outstanding customer service and increasing customer loyalty.

Course 2: Customer Service: Problem-Solving and Troubleshooting
-Learn critical problem-solving and troubleshooting processes for common sense customer service in a wide variety of applications.

Course 3: Building Rapport with Customers (2022)
-Forge a human connection with your customers. Learn how to establish rapport within the first few seconds of a customer service interaction.

Course 4: Customer Service: Handling Abusive Customers
-Learn strategies and techniques for handling abusive customers. Discover how to diffuse and refocus negative customer service interactions.

Course 5: Creating Positive Conversations with Challenging Customers
-Learn how to put a positive slant on a negative situation, and leave your customers feeling heard and valued.

Course 6: Serving Customers Using Social Media
-Social media is a critical customer service tool. Learn how to serve customers in high-stakes channels like Facebook, Twitter, Instagram, ratings and review sites, and more.

Courses

Taught by

Jeff Toister, Noah Fleming, Myra Bryant Golden, David Brownlee and Leslie O'Flahavan

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