Troubleshooting Common PC Issues for Users

Introduction

• Troubleshoot PC issues yourself
• What you should know

1. PC Trouble

• Get to the root of all PC trouble
• Determine source: hardware or software
• Get help on the internet
• Try a quick fix

2. Startup and Shutdown Issues

• Access the Windows recovery menu
• Create a system repair disk
• Deal with startup errors
• Access the UEFI and updating the BIOS
• Run the memory diagnostic
• Find a missing operating system
• Work through shutdown issues

3. Problems and Solutions: Windows

• Start up in safe mode
• Use system restore
• Explore the MSCONFIG utility
• Access the Task Manager
• Work with the Registry Editor
• Review events
• Fix Windows

4. Problems and Solutions: Mass Storage

• Check storage
• Free storage
• Work in the disk management console

5. Problems and Solutions: Printer

• Find printer hardware solutions
• Check printer status
• Update the printer driver

6. Problems and Solutions: Monitors and Graphics

• Troubleshoot the monitor
• Adjust the graphics adapter

7. Problems and Solutions: Peripherals

• Work with USB connections
• Troubleshoot audio

8. Problems and Solutions: Networking

• Check network software
• Check network hardware
• Address the no internet issue

Conclusion

• Next steps