- Module 1: This module focuses on the role of device drivers and troubleshooting problems that pertain to them.
After completing this module, you will be able to:
- Describe the role and importance of device drivers.
- Manage and troubleshoot device drivers.
- Explain the difference between the staging and installation of device drivers.
- Restrict installation of device drivers by using Group Policy.
- Module 2: This module provides an overview of troubleshooting hardware-related problems and discusses specific considerations for using USB and wireless devices on computers that are running Windows.
After completing this module, you will be able to:
- Describe hardware-related problems.
- Describe the considerations for using USB devices.
- Describe considerations for using wireless devices.
- Explain how you can use built-in diagnostic tools to gather hardware information.
- Determine how to best approach hardware problems.
- Apply the guidelines for troubleshooting hardware-related problems.
- Module 3: The module examines the methods for identifying and troubleshooting issues related to the device's physical hardware.
After completing this module, you will be able to:
- Apply device-replacement considerations.
- Identify the most vulnerable hardware devices.
- Apply the guidelines for replacing hardware.
- Diagnose memory problems.
- Diagnose and troubleshoot disk problems.
Overview
Syllabus
- Module 1: Module 1: Troubleshoot device driver failures
- Introduction
- Examine tools for managing and troubleshooting device drivers
- Use driver roll back
- Manage signed drivers
- Stage device drivers
- Restrict device installation
- Knowledge check
- Summary
- Module 2: Module 2: Explore physical hardware troubleshooting
- Introduction
- Identify hardware-related problems
- Troubleshoot USB devices
- Troubleshoot wireless devices
- Gather hardware information
- Use best practices to troubleshoot hardware issues
- Knowledge check
- Summary
- Module 3: Module 3: Troubleshoot physical failures on Windows clients
- Introduction
- Examine factors when replacing devices
- Explore common vulnerabilities on hardware devices
- Examine guidelines for replacing hardware
- Diagnose memory problems
- Diagnose and troubleshoot disk problems
- Knowledge check
- Summary
Tags
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