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LinkedIn Learning

Mistakes to Avoid When Resolving Conflict

via LinkedIn Learning

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Overview

Learn how to avoid common mistakes when working to resolve conflict at work and in your personal life.

Syllabus

Introduction
  • Resolve conflict with confidence
1. Listening Is a Lot Harder Than You Think
  • Making assumptions
  • Interrupting others
  • Judging people and ideas
  • Tone policing
2. Responding Is Easier Said Than Done
  • Getting diverted
  • Name-calling
  • Jumping to solutions
  • Aggressive statements
  • Giving in too much
3. You Say You Want a Resolution
  • Shutting down ideas
  • Leaving out culture
  • "We've always done it this way"
  • Settling too soon
Conclusion
  • Your path forward

Taught by

Lynne Hurdle and Madecraft

Reviews

4.7 rating at LinkedIn Learning based on 640 ratings

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