Discover how to troubleshoot cloud-based online services from Microsoft. Support users in your organization by learning how to resolve issues with Office 365, Teams, and more.
Microsoft Cloud Fundamentals: Troubleshooting Microsoft Online Services
Overview
Syllabus
Introduction
- Introduction to troubleshooting MOS
- What you should know
- Common sign-in issues and resolutions
- Network connectivity issues
- Network connectivity tools
- Network name resolution issues
- Password and license issues
- Demo: Manage password and license issues
- Office 365 email connections
- Fix Outlook and Office 365 problems
- Troubleshoot Exchange ActiveSync
- Create groups
- Office versions
- Common Office problems
- Troubleshoot Outlook connections
- Troubleshoot Outlook profile issues
- Delegated mailbox issues
- Demo: Adding additional delegated users to a mailbox
- Introduction to SharePoint Online
- Common Office 365 SharePoint Online problems
- Open with File Explorer issues
- OneDrive for Business recycle bin
- Recovering deleted cloud-stored files
- OneDrive for Business sync issues
- Data retention settings
- Common Microsoft Teams problems
- Testing Microsoft Teams status
- The Call Quality Dashboard
- Hardware requirements
- Certified devices
- Next steps
Taught by
Andrew Bettany
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