Managing Employee Performance Problems

Introduction

• The cost of poor performance management

1. Understanding Employee Performance Problems

• Define employee performance problems
• Organizational influencers
• Essential leadership roles
• Leadership weaknesses
• Effective performance management

2. Coaching Employees

• Assess employee performance problems
• Create a coaching solution
• Tactics for effective coaching
• Qualities of an effective coach

3. Executing the Coaching Process

• The coaching conversation
• How to determine coachability
• Manage difficult coaching conversations
• How to let an employee go

4. Strengthening Performance Management Efforts

• How to manage behavior change
• The role of boundaries
• Continuous informal feedback
• Lead with accountability
• Use goal setting
• Leverage peer influence for team culture

Conclusion

• Next steps