Learn to identify what a typical customer expects, where those expectations come from, and where your organization might be vulnerable.
Overview
Syllabus
Introduction
- Welcome
- What you should know before watching this course
- Understand the impact of unpleasant surprises
- Identify situations where you can manage expectations
- Understand today's customers
- Conduct a marketing and communication audit
- Use data to spot problems
- Manage response time expectations
- Reinforce expectations
- Next steps
Taught by
Jeff Toister
