Managing a Cross-Functional Team

Introduction

• Welcome

1. The What and Why of Cross-Functional Teams

• What is a cross-functional team?
• The kinds of cross-functional teams
• Cross-functional team composition
• When to use a cross-functional team
• Cross-functional team advantages
• Challenges of building the team

2. The Cross-Functional Team Leader

• Leadership skills required
• Setting direction
• Gathering resources
• Allocating and prioritizing work
• Managing execution and performance
• Motivating people
• Resolving conflict
• Developing people

3. Cross-Functional Team Communication

• Identifying possible problems
• Facilitating communication
• Leading effective meetings
• Communicating in a team

4. Resolving Cross-Functional Team Conflict

• Common types of conflict
• Conflicting priorities
• Conflicting ideas
• Conflicting work styles
• Conflicting personalities
• Conflicting performance
• What conflict can look like

Conclusion

• Next steps