Class Central is learner-supported. When you buy through links on our site, we may earn an affiliate commission.

Listening to Customers

via LinkedIn Learning

Go to class Write review

Overview

Save Big on Coursera Plus. 7,000+ courses at $160 off. Limited Time Only!

Grab it

Learn techniques and strategies that can help you bolster your critical listening skills—and, in turn, provide exceptional customer service.

Syllabus

Introduction

Why should we listen to customers?

1. Successfully Listening to Your Customers: The Basics

Critical listening skills: Getting started
Customer care: Being judgment free
Ask your customers the right questions
Use empathy to build trust with customers
Use body language in customer service
Maintain the right mindset to provide great service

2. Successfully Listening to Your Customers: The Techniques

Use the verify and clarify techniques to avoid mistakes
Provide solutions to customers
Manage unhappy customers

Conclusion

Keep improving!

Taught by

Noah Fleming

Reviews

4.7 rating at LinkedIn Learning based on 3312 ratings

Start your review of Listening to Customers