Learn techniques and strategies that can help you bolster your critical listening skills—and, in turn, provide exceptional customer service.
Overview
Syllabus
Introduction
- Why should we listen to customers?
- Critical listening skills: Getting started
- Customer care: Being judgment free
- Ask your customers the right questions
- Use empathy to build trust with customers
- Use body language in customer service
- Maintain the right mindset to provide great service
- Use the verify and clarify techniques to avoid mistakes
- Provide solutions to customers
- Manage unhappy customers
- Keep improving!
Taught by
Noah Fleming